Admitting and registration are located in the Emergency Department on the Main Floor. This area of the Hospital is open 7:30 a.m. to 11:30 p.m. daily, seven days a week. Please present your valid Ontario Health card and insurance information upon your arrival.
Discharge time is 11:00 a.m. to allow time for incoming patients to be admitted. Patients must see a nurse prior to leaving the Hospital to ensure discharge planning is complete. An Expected Date of Discharge is posted for every in-patient.
Counselling and information are provided to you and your family if you require assistance. The coordinator facilitates applications to long-term care facilities and liaises with the community agencies such as Community Care Access. This is a flexible guideline for planning for discharge, and is based on diagnosis.
You’ll need these documents:
Most Québec residents are insured by the Québec Hospital Insurance Plan (QHIP). If you do not have QHIP coverage, you may be required to pay a deposit to the Hospital at the time of admission. The balance of your account will be due upon discharge from the Hospital. If your procedure is NOT covered by QHIP, you will be asked to pay in advance. If you are unsure whether or not your procedure is covered, please call your physician.
Cell phones should NOT be used inside Notre Dame Pavilion Hospital. Use of cell phone cameras is prohibited within Notre Dame Pavilion Hospital. The hospital reserves the right to limit the use of any type of camera or video taping in the hospital.
When you walk through Notre Dame Pavilion Hospital’s doors, you can expect that hospital personnel are doing all they
can to ensure your safety. For example, every patient admitted to the hospital is assessed to determine if there are
concerns that could result in patient harm, such as a risk of falls. In this case, specific fall prevention strategies are
identified and posted at a patient’s bedside to make staff and family aware of any risk. An information sheet is provided to
you and your family to assist you in taking steps to prevent falls in the hospital and at home. The hospital has also
purchased Bed and Chair Alarms to prevent patients from falling and injuring themselves.
Hospital physicians and staff also use a medication reconciliation process. This prevents inadvertent omission of needed
home medications, failure to restart home medications at discharge, duplicate drug therapy if more than one physician is
ordering drugs for the same individual, and errors associated with incorrect doses of drugs.
To prevent and control the spread of infection, hand washing stations are installed at the entrance to the hospital,
nearelevators and in all patient care areas. Ongoing education is provided to staff, visitors and patients on the importance of
this practice. Of particular importance is the control of antibiotic-resistant bacteria such as C. difficile, VRE and MRSA.
These bacteria are of concern to health care providers as they are resistant to a large number of antibiotics commonly
used to treat infections.
To prevent and control the spread of infections, Notre Dame Pavilion Hospital does the following: